Abstract
This study was undertaken to help the Massachusetts Trial Court work toward a comprehensive, holistic strategic plan for maximizing technology’s role in the Access to Justice Initiative. The aim was to examine available technologies, review existing uses of these technologies by other courts and legal aid organizations, develop case studies that distill the lessons of those prior experiences, and recommend both general approaches and specific, detailed implementations to take the maximum advantage of the leverage that technology can provide. By reviewing a variety of technological solutions and critically assessing prior examples, the study intended to describe an integrated set of tools, techniques and resources that will provide a robust framework for developing and deploying comprehensive, cost effective access to justice technologies going forward.